Terms of Service.

1. Who we are and acceptance

Botomatico LLC ("Botomatico", "we", "us") is a limited liability company organized in the United States of America that operates botomatico.com and the products described in section 2.

By creating an account, subscribing to a plan, signing a project proposal or simply using our services, you confirm that you have read and accept these Terms and our Privacy Policy. If you act on behalf of a company, you represent that you have authority to bind it.

2. Our services

• Calendando (calendando.com, app.calendando.com and the Android app): appointment-scheduling SaaS with WhatsApp reminders sent through the official WhatsApp Business API and Google Calendar sync.
• Vivesoft (vivesoft.site): condominium management platform covering payments, resident communication and community administration.
• BotomaticoCRM (crm.botomatico.com): multichannel CRM that centralizes WhatsApp, Instagram and Messenger conversations with automations and AI agents.
• Custom software development: web applications, integrations, process automation and artificial intelligence, contracted through a specific proposal or agreement.

Each product may publish its own specific conditions on its website. In case of conflict, the product-specific conditions prevail over these general Terms.

3. Use of the platform

To use our services you must be of legal age or authorized to contract on behalf of a business. You agree to:

• Comply with applicable law and the policies of the third-party platforms we integrate with, in particular the WhatsApp Business Policy and the Meta Platform Terms.
• Obtain your customers' or contacts' consent before sending them automated confirmation, reminder or follow-up messages.
• Not send spam or unsolicited messages, and not use the service for illegal, misleading, fraudulent content or content that infringes third-party rights.
• Not attempt to breach security, reverse engineer or overload our systems.

4. Accounts and security

You must provide accurate information and keep it up to date. You are responsible for the confidentiality of your credentials, including any Google or other provider accounts you link, and for all activity carried out from your account. Notify us immediately at info@botomatico.com if you suspect unauthorized access.

5. Free trial

Our SaaS products may offer a free trial period (14 days in Calendando). No card is required to start the trial and nothing is charged automatically when it ends. To keep using the service you must subscribe to a paid plan; otherwise the account becomes limited and WhatsApp notifications stop, while your data is kept for the period stated in the Privacy Policy.

6. Plans, prices and payments

Prices are expressed in United States dollars (USD) and published on each product's website. They include WhatsApp messages subject to the fair-use policy (section 10). Applicable taxes are calculated at checkout based on your country.

Botomatico LLC is the seller of all plans and issues the corresponding invoices.

Payments are processed by Stripe, a PCI DSS-certified provider. Charges may appear on your statement as "BOTOMATICO" or under the product name, for example "CALENDANDO". Botomatico does not store your full card details: they are handled exclusively by Stripe under its privacy policy.

7. Auto-renewal and cancellation

Plans are auto-renewing subscriptions (monthly or yearly depending on the plan chosen) charged at the start of each period to the payment method on file, until you cancel.

We will give you at least 30 days' notice by email of any price change, which applies from the next renewal.

You can cancel at any time from the billing section of your account, from the Stripe billing portal linked in our emails, or by writing to info@botomatico.com. Cancellation takes effect at the end of the period already paid, with no further charges. Upgrades are prorated; downgrades apply from the next renewal.

8. Refund policy

• First payment: you may request a full refund of the first payment of a subscription within 14 days, without needing to give a reason.
• Renewals: generally non-refundable, except for billing errors or prolonged service outages attributable to Botomatico.
• Partial periods: the unused part of a period already started is not refunded after cancellation.
• Custom projects: governed by the milestones and conditions of their proposal (section 9).

Approved refunds are returned to the original payment method, usually within 5 to 10 business days depending on your bank. To request one, write to info@botomatico.com stating the account email and the date of the charge.

9. Custom software projects

Custom developments are contracted through a proposal or agreement defining scope, deliverables, timeline and price. Unless otherwise agreed:

• Payment is made by milestones (typically a deposit at the start and the balance against deliveries), via Stripe or bank transfer.
• Deposits cover work already planned and are non-refundable once work has started; later milestones are invoiced only upon delivery.
• Scope changes are quoted separately.
• Ownership of deliverables transfers to the client upon full payment, with Botomatico retaining its tools, libraries and reusable components (section 11).

10. Fair-use messaging

Plans that include WhatsApp or other Meta channel messages are subject to a fair-use policy: for example, in Calendando each appointment includes up to 3 automated notifications (confirmation, reminder and status reply) and a daily brief to one primary admin number. Plans have monthly appointment or conversation limits stated on their pricing page. Botomatico may limit notifications in case of excessive use, abuse or breach of Meta's policies.

11. Intellectual property

The code, trademarks, designs and content of our products belong to Botomatico LLC or its licensors. You keep ownership of your data (appointments, customers, conversations, content) and grant us only the license needed to provide the service to you.

12. Availability and limitation of liability

The services are provided "as is" and "as available". We do not guarantee uninterrupted operation or the delivery of messages that depend on third parties (Meta, Google, carriers). We will make reasonable efforts to maintain availability and to announce scheduled maintenance.

To the maximum extent permitted by law, Botomatico shall not be liable for indirect damages, loss of profit or loss of data, and its total liability to you is capped at the amount you paid us in the 12 months preceding the event giving rise to the claim.

13. Suspension and termination

We may suspend or cancel accounts that breach these Terms, Meta's policies or the law, giving notice where reasonable. You may close your account at any time; your data will be handled according to the retention periods in the Privacy Policy and our data deletion page.

14. Changes to these terms

We may modify these Terms. We will publish the current version on this page with its update date and will notify you by email of significant changes, especially those affecting prices or payments. Continued use of the service after an update constitutes acceptance of the new terms.

15. Governing law

These Terms are governed by the federal laws of the United States of America and the laws of the state of organization of Botomatico LLC, without prejudice to any non-waivable rights granted to you by the consumer law of your country of residence.

16. Contact

Botomatico LLC
Email: info@botomatico.com
Web: www.botomatico.com